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Transit

As a group project in "Human-Computer Interaction" course, the transportation app, Transit, is evaluated for the usability and user experience goals of an application and applied with usability principles for research and redesign. 

Before & After

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 BEFORE 

 AFTER 

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B2_edited_edited.png

 BEFORE 

 AFTER 

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B3_edited.png

 BEFORE 

 AFTER 

Introduction

From the official product introduction, it is stated that the three main services provided by the app are 

  1. checking nearby departure and tacking rides,

  2. planning a trip, and

  3. live directions with “GO”.

 

​The goal of this project is to identify the issues while operating through evaluation and prioritize for redesign. A usability test and user interviews were implemented to investigate the pain points from novice users, intermediate users, and expert users. 

Heuristic Evaluation

Comparative Study

Application Interaction Comparison

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Task Flow Comparison

Transit

Moovit

Citymapper

Persona

I travel a lot with public transportation and time of departure matters a lot. -- Expert User

Quantitative Research

Assigned Missions

01

Check the fastest route to a designated destination for now and in 30 mins. 

Goal: To understand the operation process of users and the success rate of common mission. 

02

Check the available buses from a designated place. 

Goal: To test if users are aware of the interface with certain functions. 

03

Operate other mission on the phone while live direction.

Goal: To understand the habits of users operating outside the app. 

User Interview

Participants were asked to answer post-task questions and post-test questions. 

  • Post-task questions: The questions are framed dynamically based on the user to understand if there were any pain points or frustrations that they felt were useful.

  • Post-test questions: The questions are framed to understand the overall usability, look, and feel of the product in the context of the defined tasks. 

Pain Points

Result

Reflection

  • Practicing the principles in an actual product helped me build up the application more convincing. 

  • The variety of user behavior is larger than I thought which made the user interview more valuable. 

  • For redesign cases, I was prone to be restricted by original design. Through systemic analysis, I got to think outside the box. 

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